[Nuno]

Hi,

For my mistake, i bought Catch Kathmandu Pro when i wanted Catch Adventorous Pro.

Can u chagend?

thanks in advance

[Sakin]

@Nuno: It depends on your case. Can you contact our sales directly at http://catchthemes.com/contact-us/ with your order ID.

[Sheila]

I purchased Catch Responsive Pro 3 days ago, but I installed it on the wrong site. I want to de-activate it and activate it on the correct site. I’ve emailed your sales dept twice and have no response. I’m very frustrated and upset. I like this theme and want to use it, but am not interested in buying the same theme twice.
How do I get some kind of support?

[Sakin]

@Sheila: Sorry that are are not able to respond you on time as we are still in state of emergency due to massive earthquake in Nepal. Internet, electricity, water and sanitation are huge problem here. We are also helping others in the community so we are slowing getting back online.

Don’t worry. You can simply remove that theme from your other site and then install it in your new site. You can download the theme from your account at http://catchthemes.com/my-account/. Installation instruction can be found in http://catchthemes.com/theme-instructions/catch-responsive-pro/

[Sheila]

@Sakin,
I didn’t read until later that you were affected by the earthquake. I’m so sorry, as I know they are terrifying. The biggest I have experienced was 6.9, and I don’t even want to imagine what you’re going through.

Hopefully, I can figure out how to remove the theme.
Best wishes to you all.

Sheila

[Sheila]

@Sakin, I deleted the theme from the wrong site and installed it to the right one and activated. However, I am still being asked to purchase again.
http://www.claudiaroseseries.com/SheilaLoweBooks/

[Sakin]

@Sheila: That buy now is demo text. You can change that or hide that from “Appearance => Customize => Theme Options => Promotion Headline Options”.

[Author]

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