[Maria]

Hi, I just purchased the upgrade for Catch Fullscreen Pro. I received an email saying I should input the license key following the menu Appearance => About Theme => License, but in my WordPress under Appearance there is not a voice called “About Theme”, only “Theme”, and under this “Theme” there is not “License”. I searched everywhere but cannot find this “License” menu. So I do not know where to paste this license key in order to use the Pro version just purchased. Thank you very much for helping me further.
OJ

[Skandha]

@ojoelle: Hello there,
I will contact you shortly by email.

Kind Regards,
Skandha

[Maria]

Dear Skandha, I haven’t received any email so far. Could you please take contact with me for the issue mentioned above (where to put my license key for the upgrade). Thank you!

[Skandha]

@ojoelle: Hello there,
I had emailed you in the email address you have registered with your Catch Themes Account. Can you check your spam folder as well? I will send you another email if you have not receive my mail.

Kind Regards,
Skandha

[Maria]

Dear Skandha, I check again my inbox and spam folder but I cannot find anything from you except the very first email saying “Hello there,
This is an email in response to your post in Catch Themes support forum.
https://catchthemes.com/support-forum/topic/license-for-version-pro/
Please post in your site URL and WP Admin Credentials through this email.
”
Nothing else. Can you maybe answer me here in this chat?
Thanks!

[Skandha]

@ojoelle: Hello there,
That is the email I was taking about. Can you send me your WP Admin Credentials through that email so that I can look into your theme license issue?

Kind Regards,
Skandha

[ShayD]

I am having multiple issues with Catch Full-Screen Pro. License no. below. See the initial inquiry below before I started purchasing. I manage multiple sites. I am a reseller.

I uploaded this theme to one of my managed sites. First, the theme shows active in the customize part on the domain site and appears public.

However, during customizing (live on site) the theme is not picking up things such as pages in the dashboard (WordPress). Yet it does on another client’s site.

Secondly, even though it shows up as above when I am in the WordPress dashboard the ‘active theme’ does not show Catch Full Screen as the theme, yet the beginning WP theme.

There is no place to place the license key.

When trying to put in a featured slider the only page that shows up is ‘sample page’, not the pages I have published.

Furthermore, the sites listed on my account is http://www.thebuzzroll.com which is correct, yet I manage my clients through https://media.thebuzzroll.com which is a subdomain (my reseller platform is on that subdomain)

[ShayD]

also. when I put in license key it says licence inactive

[Skandha]

@shayd: Hello there,
I will contact you shortly through email.

I have sent an email on your registered email address. Please check your inbox as well as spam folder.

Kind Regards,
Skandha

[Author]

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