Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 5, 2026 at 8:00 am #342448
    José Antonio
    Participant

    I’m using the Parallax Frame Pro theme, and suddenly I can’t access the theme customization page. My license expired in June 2024, but according to the instructions, I can continue using it indefinitely without needing to update.

    January 6, 2026 at 2:56 am #342449
    Sakin
    Keymaster

    Hi José,

    Thanks for using the Parallax Frame Pro theme. Our theme update shouldn’t be an issue with access to the theme customizer. Yes, you can use the theme as per your need until any update is needed in the PHP or WordPress core.

    Can you add the plugin Query Monitor https://wordpress.org/plugins/query-monitor/ and check it?

    Regards,
    Sakin

    January 6, 2026 at 5:07 am #342450
    José Antonio
    Participant

    Thank you so much for your quick response. The problem has been solved by restoring the WordPress database.

    January 6, 2026 at 6:12 am #342451
    Sakin
    Keymaster

    Hi José,

    Thanks for informing, and glad to hear that it’s solved.

    Regards,
    Sakin

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