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  • January 2, 2026 at 12:35 am #342412
    gregallen
    Participant

    Hi, I have installed the free version of Focus Stock and have not been able to import the demo files. When I try to using Catch Themes Demo Import I get error 500.

    Thanks,

    G.

    January 2, 2026 at 4:04 am #342415
    sujapati
    Keymaster

    @gregallen: Thanks for the query. We have conducted the testing on our server and everything is functioning properly. All the files are imported successfully. It might be server issue at your end. Please check it once.

    Regards,
    Sujapati

    January 4, 2026 at 7:03 pm #342433
    gregallen
    Participant

    What am I looking for on server? Currently have WP 6.9 installed and upgraded to PHP 8.3. I’ve tried multiple times and now just get error 404.

    January 4, 2026 at 11:28 pm #342434
    sujapati
    Keymaster

    @gregallen: The 500/400 error during demo import is usually related to server configuration rather than WordPress itself. Sometimes, hosting firewalls or security plugins may block the demo import request. Please temporarily disable any security plugins if you have and try again.

    Additionally,  since you’ve upgraded to PHP 8.3, try switching PHP temporarily to 8.0 or 8.1 to check compatibility issues.

    Regards,
    Sujapati

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