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  • December 12, 2023 at 11:31 pm #330824
    Randy
    Participant

    It has been reported that my website which is using the Catch Resposive Theme had some kind of virus. I have tried it on my own computer and get the same message. “Press Allow to verify that you are not a robot.” Then I backspace I get a “Website Suspended” notice to contact the hosting company. Any suggestions? I recently uploaded the WPForms for Scammer protection.

    Randy

    December 12, 2023 at 11:53 pm #330839
    Sakin
    Keymaster

    Hi Randy,

    Sorry to hear that your site got a virus. There are many reasons for your website to get viruses like using outdated WordPress core, plugins, and themes. So, I recommend you keep everything updated. Also, it might be due to easy username and password, please use the secure username and password. You can also use Security plugins. WP Forms for Scammer Protection is only for Form, so you might want to use a plugin like Jetpack Security, Securi, or Wordfence. If your site is already infected then it’s better to consult with Security Expert and Hosting server support.

    Please check articles like:
    https://sucuri.net/guides/wordpress-security/
    https://www.wpbeginner.com/wordpress-security/
    https://jetpack.com/blog/wordpress-malware-removal/
    https://www.hostinger.com/tutorials/wordpress-malware-removal

    Regards,
    Sakin

    February 12, 2024 at 8:40 pm #332898
    Randy
    Participant

    Has anyone seen this graphic popup once they hit Enter to bring up their website? See attached. Sorry, this post does not have an image option. The graphic has an icon image of a man and a bot telling the user to click and verify they are Human.

    February 13, 2024 at 12:32 pm #332919
    Sakin
    Keymaster

    Hi Randy,

    You can upload image on your site or any phot sharing site and paste the image URL here.

    Regards,
    Sakin

    March 7, 2024 at 2:21 am #333576
    Randy
    Participant

    My problem child image of Verification Error when customers go to my website RandyBridges.com.

    https://randybridges.com/problem-child/

    I didnt see an option for uploading an image.

    Randy

    March 8, 2024 at 9:42 am #333600
    Sakin
    Keymaster

    Hi Randy,

    Yes, that image looks like a virus. So, you need to contact your hosting server support and check for the log where that content got added to your site and remove it. Also, change your website hosting, ftp, and WordPress access.

    Also, check this article on “How to Detect & Remove Malware from a WordPress Site” https://jetpack.com/blog/wordpress-malware-removal/

    Regards,
    Sakin

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