[Gabrielle]

Hello.

I activated the pro version of the theme and I have a big CSS problem. I do not know why but my page is totally disorganized. I delete and reinstall the theme without success.

I show you a screen of the page (I handed the free version for worries of presentation with respect to my client).

What can I do to fix this problem EMERGENCY?

Thank you in advance for your help.

(Sorry for my writing in English, I am French and uses google translation)

[URL=http://www.hostingpics.net/viewer.php?id=156586Thme.png][IMG]http://img11.hostingpics.net/pics/156586Thme.png[/IMG][/URL]

[Pratik]

Hi @caroline,

The CSS is not loading properly. Did you use a child theme? If not, try disabling all plugins and see if problem persists.

Without a site url, it will be difficult for me to say exactly what is wrong.

Regards,
Pratik

[Gabrielle]

Hello and thank you for your reply =)

I have disabled the plugins and then reactivated one by one and it worked. I am very relieved.

Two other questions since I am:

* How to modify the footer that brings up the name of the theme (one of the main reasons for buying the pro theme)

* Is there official support in French?

Thank you for your future reply.

Caroline ^^

[Gabrielle]

I just realized that the Jetpack extension is the problem. Yet it is very useful to me. What to do ?

[Pratik]

Hi @caroline,

How to modify the footer that brings up the name of the theme (one of the main reasons for buying the pro theme)
Please goto Appearance=> Customize=> Theme Options=> Footer Editor Options=> Footer Options.

Is there official support in French?
I apologize but we only have support in English. We use google translate for some user who do not know english.

I just realized that the Jetpack extension is the problem. Yet it is very useful to me. What to do ?
* Can you let me know which JetPack extension is giving you the problem. nd if possible, please describe the problem for me.

Regards,
Pratik

[Author]

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