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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • October 17, 2024 at 8:40 pm #337824
    janine
    Participant

    Hello!

    Just wondering if anyone has experienced this but the home page banner occasionally goes weird and the left and right arrow buttons will go to the top of the banner or in the middle and you can no longer navigate.

    The link is https://space2b.com.au/

    Thanks 🙂

    October 18, 2024 at 1:00 am #337825
    sujapati
    Keymaster

    @janine: We have thoroughly checked your website, and everything appears to be functioning properly. Additionally, we conducted tests on our server and found no issues. All images and navigation buttons are working as expected. If the issue occurs again on your site, we recommend clearing the cache and trying again.

    Kind Regards,
    Sujapati

    October 23, 2024 at 12:47 am #337862
    janine
    Participant

    Hi there, I appreciate your testing. But this has been happening for a while and numerous other visitors of the site have reported the issue so i’m not too sure. I have tried clearing my cache but it still happens, other people too. I have recently tried to update to the latest version of the theme but that has not worked either.

    October 24, 2024 at 1:10 am #337867
    minal
    Keymaster

    Hello @janine,

    Please check once again by disabling the installed plugins..

    And can you please verify, if this issue is caused right after the page refresh or just randomly after some time?

    Sincerely,

    Minal

    November 3, 2024 at 10:43 pm #338023
    janine
    Participant

    Hi there, yes most of the time when i refresh. It still seems to happen without plugins.

    November 3, 2024 at 10:44 pm #338024
    janine
    Participant

    https://www.mediafire.com/file/vpfh7nsh82xkizp/Screenshot+2024-11-04+144404.png/file This is a screenshot of what it looks like

    November 5, 2024 at 6:34 am #338031
    sujapati
    Keymaster

    @janine:

    I’m sorry to hear you’re still experiencing issues. As mentioned, we’ve carefully tested everything on our end and didn’t encounter this problem. These types of errors can sometimes happen when JavaScript loads slowly, image sizes are too large or there could be a hosting server issue.

    Looking at the screenshot you shared, we noticed that the slider navigation and controls are extending beyond their container. You can prevent this by adding the following CSS, which hides any overflow outside the parent div.

    #main-slider {
    overflow: hidden;
}
#slider-nav,#controllers {
    top: auto;
}

    Kind Regards,
    Sujapati

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