FAQ Archive

How to fix the Incompatible Archive Error?

This is WordPress 6.4.3 bug, with this changeset: https://core.trac.wordpress.org/changeset/57388. There is a bug fix and core trac ticket to follow about this issue here: https://core.trac.wordpress.org/ticket/60398. This issue will be solved in WordPress version 6.4.4 but before it’s release, you can simply install “Force using PclZip” plugin and then all the zip installation will work normally. … Continue reading “How to fix the Incompatible Archive Error?”

How to add Demo Content?

Our latest theme has a feature to add demo content in theme. Here are the steps to add demo content: Install Catch Theme Demo Import Plugin After installation, go to “Plugins=> Catch Themes Demo Import” and click on Activate Button After activation you will find plugin in Appearance => Import Demo Data If the theme … Continue reading “How to add Demo Content?”

Where can I find Themes Demo Data to Import

With our themes installed and activated, you can easily import your desired theme demo in just a few clicks. A. Import Demo Content from GitHub To import your theme demo data, visit this link: https://github.com/catchthemes/ct-demo-import/tree/master/import-files and click on the theme that you desire to import data of. Then, choose the correct version of the theme … Continue reading “Where can I find Themes Demo Data to Import”

How to move license key from Development Site to Live Site?

First, log in to My Account page: Once you are on the My Account page, click on “View Licenses” and you will see your license details. Click on “Manage Sites” and you will see the site URL, then click on “Deactivate Site”. Then you can Install the license key on your Live Site.

How to renew or extend license key?

First, log in to My Account page: Once you are on the My Account page, click on “View Licenses” and you will see the status of your license If your license key is expired then you need to click on “Renew license” and checkout. But if you want to renew it before it expires then … Continue reading “How to renew or extend license key?”

How do I download invoice or update invoice information?

To download an invoice, log in to My Account page and click on “View Invoice”. Now, you will see your invoice and then can click on “Download PDF” to download your invoice. But if you want to update invoice information then click on the “Update” button, which will redirect to the invoice information form where … Continue reading “How do I download invoice or update invoice information?”

What’s the Refund Policy?

At Catch Themes, we want to ensure that you are 100% satisfied with your purchase. If you have any technical/sales queries, feel free to contact us. However, if you feel the product(s) you purchased is not the best fit for your requirements, and you tried resolving the issues with our staff, we offer a 30-day … Continue reading “What’s the Refund Policy?”

How to activate license key?

First, you need to get your license key. There are 2 places where you can find your license key Purchase Receipt: Once you purchase the theme, you will receive the Purchase Receipt on your email which should contain the license key My Account page: Once you are on the My Account page page, click on … Continue reading “How to activate license key?”

How can I get the classic widgets back after updating to WordPress 5.8?

You’re likely to face changes in the Widgets setting screen after updating to WordPress 5.8. If you want to switch back to the former widget screen with classic widgets, you can install and activate the Classic Widget Plugin available on the official WordPress Plugins Repo. Get the Classic Widgets Plugin –> https://wordpress.org/plugins/classic-widgets/