Update failure to 3.0

While updating from catch flame pro 2 to 3 following message. please advise a solution. this is the 4th ticket in 2 days and only 1 has been answered :( --- The update process is starting. This process may take a while on some hosts, so please be patient. Enabling Maintenance mode… Updating Theme Catch Flames Pro (1/1) An error occurred while updating Catch Flames Pro: Update package not available. Disabling Maintenance mode… All updates have been completed.