Request for Refund Due to Difficulty Understanding Theme

Dear Catchthemes, I trust this email finds you well. My name is Suresh Jaiswal, and I recently purchased one of your themes, order number #313051. I am writing to you with regret as I am encountering significant challenges in understanding and implementing the theme for my website. Despite my best efforts and attempts to comprehend the theme, I find myself struggling to navigate its features and customize it to meet my specific needs. I have reviewed the documentation provided, but unfortunately, it has not alleviated my difficulties. In light of these challenges, I believe it is in the best interest of both parties to request a refund for the purchase. I acknowledge that your company may have a refund policy in place, and I assure you that this request is made in accordance with any terms and conditions you may have outlined. I understand that themes can vary in complexity, and unfortunately, the current theme surpasses my understanding and technical capabilities. I would appreciate your understanding in this matter and kindly request a refund of the full purchase amount. I believe that a prompt resolution to this matter will be mutually beneficial. If you require any further information or would like to discuss this matter in more detail, please feel free to contact me. Thank you for your attention to this request, and I look forward to a swift resolution. Sincerely, Suresh Jaiswal