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Call to action button error and video theme problem

1.) I have about 7 "call to action" buttons on my website and I have no possibility to link it to my email. Only way to make the button clickable is to link it to some URL, but that is useless for me. I'm using Bluehost hosting and BizBoost theme. The Bluehost team says they can't do anything and must contact theme vendor. 2.) Other problem I have is that when I add theme video to my website pages, then it removes them in few minutes and says this error: The response is not a valid JSON response. Also Bluehost says they cannot do anything to fix it themselves. How can I get rid of these bugs?
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